Returns & Replacements

All Sales Are Final (No Refunds): Because every mug is custom printed to order, all sales are final. No returns, exchanges, or monetary refunds are offered for buyer’s remorse, change of mind, ordering errors, or customer-uploaded artwork quality.

Replacement-Only Policy for Transit Damage or Printing Defects (Within 7 Days): If your mug arrives with verified transit damage or a manufacturing/printing defect, your sole remedy is a free replacement of the same item (no cash or card refunds). To qualify for a replacement, you must contact us within 7 calendar days of carrier delivery and provide clear photos showing both:

• The damage or printing defect on the mug, and
• The original shipping packaging and carrier shipping label.

Customer-Caused & Post-Delivery Damage Excluded: No refunds or replacements are provided for any damage occurring after delivery, including drops, impacts, rough handling, dishwasher use, microwave or direct-heat use (our 12oz enamel mugs are hand-wash only and not microwave- or stove-safe), or normal wear and tear.